ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Former and current McDonald’s employees have shared accounts of menu items they avoid due to hygiene, freshness, or ...

Photo: Lucky Thusi City Power acting CEO, Charles Tlouane, has sent a stern warning to government institutions to lead by example and honour their municipal payment obligations. He said, “Sustainable ...

Whenever I ask people what comes to mind when they hear the words customer experience, the answers are almost always the same. "The receptionist." "The customer care team." "The front office." Rarely ...

TCS recently announced its partnership with Anthropic the frontier AI firm behind Claude. The plan is that by combining ...

Despite C-suite optimism and more investment, there's a big gap between AI aspirations and enterprise readiness. The answer?

Chief Executive Alex Karp’s recent broadside against the frontier model vendors put a knife to the throat of the central ...

Financial services firms need to ensure their contracts clearly state what a supplier needs from them to effectively deliver ...

VQS.V READ THE FULL VQS.V RESEARCH REPORT Ongoing initiatives to expand & upgrade the portfolio of tools and technology solutions Toronto, Canada-based VIQ Solutions (TSXV: VQS.V) operates a ...

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

Explore how digital relationship banking is reshaping customer loyalty, advisory, AI, and growth metrics for banks moving beyond the branch.