Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

In California, where the minimum wage is approaching $17 per hour, large fast-food employers must pay $20 per hour. Beginning ...

Consumers want results—not sympathy. by Matthew Dixon, Lara Ponomareff, Scott Turner and Rick DeLisi Think about the last time you flew. When you checked in, did you use a self-service option—like the ...

Both Costco and Trader Joe's are known for putting their customers at the forefront of their policies, but which fan-favorite ...

The White House Religious Liberty Commission issued a series of recommendations to bolster religion in the workplace, schools ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

ServiceNow has warned about a security incident in which unknown threat actors exploited a flaw to obtain deeper unauthorized access to susceptible instances. "On June 5, 2026, ServiceNow applied a ...

Lower customer usage in Missouri due to milder winter, with CEO Doyle reporting January usage "was actually 28% lower than what our base year that," leading to a material margin shortfall not fully ...

Richard Branson and I recently had breakfast. No, that’s not the way my days normally start, and it’s not a sentence I ever expected to write. We met to discuss customer service principles vis-à-vis ...

Have you ever walked by an employee who you know in your heart is a nice person, but they don’t sound that way when they’re talking with a customer? Perhaps they sound a little aggressive, ...