When a critical app suddenly crashes or a payment system stops working, the entire business feels the impact. Customers get frustrated, teams scramble, and every minute of downtime chips away at ...

This tool is designed for IM specialists to use with relevant business areas when identifying information resources of business value (IRBV) and retention specifications. The IRBV and retention ...

IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...

It may surprise you, but DevOps has been around for nearly two decades. Driven by the development community’s desire for more capabilities and controls when deploying applications, DevOps gained ...

The consensus within the DevOps community is DevOps = Agile + Lean + ITIL. The DevOps goal is to enable cross-functional relationships between the development and operations groups, thereby enabling ...

The Emirates National Oil Company embarked on an initiative to realize value out of IT assets through Information Technology Infrastructure Library (ITIL) process implementation. This process started ...

A key issue often cited by information systems (IS) executives in the last three decades is aligning IT with business, which assists in realizing value from IT investments. This article demonstrates ...